Amex Credit Card Complaint

Unsolicited issuance of credit card

Amex Credit card department,

Unsolicited issuance of credit card Florida

Several years ago I had a Delta Airlines American Express card which I cancelled years ago. Recently American Express ( amex ) sent a new card in my name to my brother 's address that only needed activated. I live in -, my brother lives in -. I NEVER lived at that address. I thought that the card may not have been cancelled like I thought and this was a renewal of the previous account, but the card states member since -, which means it was just opened without my consent. This card is not presented as a pre-approved card requiring application on my part, but rather as a new card only requiring activation. Again, I did not request or apply for any amex cards.

Amex customer in Florida
Sep 20, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with non-monetary relief

Consumer disputes how Amex handled their complaint

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20112/20125/20128/201212/20126/20137/20138/20139/201310/201311/20131/20142/20145/20147/20149/20141/20156/20157/20158/201511/20152/20164/20165/20166/20169/201611/201612/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexUnsolicited issuance of credit card37.1%20.0%31.4%2.9%8.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnsolicited issuance of credit card0.1%22.2%5.4%1.9%0.8%11.4%57.8%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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