Wells Fargo & Company Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Wells Fargo & Company Mortgage department,

VA mortgage Loan servicing, payments, escrow account Virginia

-/-/- Wells Fargo sent me more notices stating that I am " Seriously delinquent '' for -/-/- & -/-/-, which Wells Fargo knows is not true. Last month I filed a complaint here with the CFPB reiterating the large number of problems I have had with the erroneous account keeping with Wells Fargo and how money goes unaccounted for in the account and with the constant late notices that have escalated to fees and credit reporting. While Wells has admitted that they did receive the Mortgage payment for -/-/-, they are still sending delinquent notices and have not acknowledged they receive the -/-/- payments. WF is harassing me and threating foreclosure and has yet to send me the monthly statement for -/-/- nor -/-/-. For the record -/-/- WF cashed the Mortgage check # -, ( $630.00 PI ) on -/-/- and the escrow check # - for $140.00 also on -/-/-. Wells Fargo did not send any updated monthly statement reflecting those payments.


WF explained ( only after I pressed with a CFPB complaint ), was a overage check. The Veterans administration approved this Loan -/-/-, I have never been late with monthly payments and Wells Fargo is very much aware of that, yet they continue to withhold funds, manipulate and misapply payments. In the last statement of record sent by Wells Fargo, ( dated -/-/- over 2 months ago ) they documented that there was - in the Escrow, coupled with - in a suspend/unapplied funds account which totaled - on -/-/- Wells received an addition escrow payment of - ( - ) adding to the total, -, -/-/-, more escrow payments CK # - for - and -/-/- CK # - bring the total escrow payments to - which is more that my Taxes and insurance combined and exceeds the minimum low point in the account, with 3 months remaining. Wells Fargo has created this unnecessary unapplied account where money seems to disappear. The have created work sheets in -/-/-, -/-/- and again last month trying to justify moving money around and why it disappears. They created - escrow analysis 3 months apart. They have created this unnecessary " unapplied '' funds account and moved money around without justification for that account. I have never been late according to VA guidelines nor has there been any shortage in the account. I have yet to receive monthly statements to reflect -/-/- or -/-/- payments. I highly recommend Wells be audited. For the record Check # - - mortgage PI - ) for - and escrow check # - for - was cashed by Wells Fargo on -/-/-

Wells Fargo & Company customer in Virginia
Sep 20, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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