Amerisave Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

Amerisave Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Maryland

- I started the process of refinancing my mortgage by going to - -. I was contact ed by a company named Amerisave. I made it clear to there representative ( - - ) that I was on long term -. In addition I was contacted by another rep ( - - ) and I informed him as well. There only concern was if my ethnicity was -. It is now -/-/- an I was denied credit for something they termed revolving credit concerns. Prior to the denial I was informed that I would have to get documentation for my - that would state I would receive compensation for a minimum of three years. That was the only thing holding up my Re-Fi. My response was, do you ask the non-disabled for a guarantee of three years of future employment? Of course not.

Amerisave customer in Maryland
Sep 16, 2016

* Source: CFPB Complaint Database

Amerisave response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3AmerisaveComplaint HistoryComplaints8/201211/201212/20121/20132/20133/20134/20135/20139/20142/20154/20155/20151/20163/20167/20169/201610/201611/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmerisaveCredit decision / Underwriting70.0%30.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting0.6%6.3%5.8%1.2%2.2%5.6%77.1%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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