Credit Protection Association, L.P. Debt Collection Complaint

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed debt was paid

Credit Protection Association, L.P. Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Iowa

I cancelled my service with - - for several reasons, one of which I paid every month for a " very fast internet speed '' only to find out I was n't actually receiving anywhere close to the speed I was paying for. I continually called to complain not only was the service slow, many days I had no internet service at all. Upon cancellation I was instructed to take all equipment to - and ship back to -. I did this within 4 days of cancellation. I also called - after I obtained a tracking number from - and gave it to the representative. Three months later I received a collection notice and several very rude calls. Once again I gave them the tracking number and was told it was taken care of. ( At which time I made the mistake of discarding the receipt from - because I believed it was taken care of ) In -, 6 months later I received another collection letter indicating the debt had been reported to the - credit repositories as a collection account. I called the number on the collection agency statement. Not only was it an automated system, there was no way to speak to an actual person. I called repeatedly and tried every single " press # '' if ... scenario. Every single time the system hung up if I did not select " make a payment ''. At no time was it possible to speak to a person. Now I have a collection account for $200.00 on my credit with no way to contact the collection agency. I am in the mortgage industry and review credit reports daily. - has a very bad business practice of reporting collection accounts and now I understand when borrowers truly have no idea they had such collections.

Credit Protection Association, L.P. customer in Iowa
Sep 15, 2016

* Source: CFPB Complaint Database

Credit Protection Association, L.P. response to complaint:
Closed with non-monetary relief

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Contact Credit Protection Association, L.P.
[email protected]
13355 Noel Road, 21st Floor
Dallas TX 75240

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