Capital One Credit Card Complaint

Capital One Credit card department,

Billing disputes Illinois

I recently missed a payment with Capital One in - and - 2016. I began receiving harassing calls at my place of employment regarding the missed payments. I agreed to setup a payment with Capital One and discovered my account was restricted due to alleged fraudulent activity on my account. I spoke with several agents that were unable assist in helping to explain this issue. I spoke with a supervisor - - on - -, 2016 regarding the fraudulent issue surrounding my account and was advised to provide documentation regarding a suspicious address change - -, 2016. I have n't reported any suspicious activity on my account I just missed - payments on my account. I have n't requested to change my address on my account. I have n't had any issues until now that I have missed - payments but, my account has had perfect payment history including an increase of my limit on my account prior to - 2016 before I missed those payments in - and -. Why is my account restricted? Why is it that your supervisor that is paid to provide answers and represent your company in a professional manner ... .CANT!


recent statement delivered to my current address. I have verified my info with several agents, my account was verified at my initial setup when I was approved for my account over a year ago, I receive statements at my current address and calls at my place of employment so, why is my account restricted?? but, - refused to provide a Customer Relations Mgr 's contact information or provide an opportunity for me to address my concerns in writing ; he also refused to provide any information detailing this alleged fraudulent activity. I 'm disgusted that as your customer I 'm being treated like a criminal and being refused access to the account I am liable for and that is still currently being reported to my credit report on a monthly basis. I am uncomfortable with forwarding my SS card, ID and other personal information to Capital One when they ca n't ensure that my account or my information is SAFE or provide me with any explainations as to what is happening with my account besides that " my address was changed to a suspicious address '' without my consent but, I have to forward info ... .although I have n't reported any suspicious activity with my account ... ..why was my account singled out?? I need some answers.