Citizens Financial Group, Inc. Money Transfers Complaint

Citizens Financial Group, Inc. Money transfers department,

Domestic (US) money transfer Other transaction issues Massachusetts

I have - accounts at Citizens Bank NA. I received my social security direct deposit and immediately transferred it into my joint checking account using my Citizens mobile app. After transferring, I returned to my accounts and noticed that nothing had transferred into my joint account. Instead, after some research, I discovered that it had been transferred into the overdraft protection associated with my joint account even though I have a - balance owed. I called the bank and informed them of this irregularity. I called to their attention that on the mobile app I used that that there is no facility for transferring funds into ODP. He informed me that this was a service error and the funds would probably be restored to my joint checking account the following day once the system determined that I had a - ODP balance. He claimed he could not restore the funds himself. My name is - - and I typically keep a total balance across all Citizen accounts of $100000.00 or more. I assume that Citizens has written an algorithm to unilaterally sweep transfers into its ODP and may or may not inform its customers of that.