SunTrust Banks, Inc. Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

SunTrust Banks, Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Georgia

Our mortgage agreement with SunTrust Mortgage was entered into in - -, which is a 10 year interest-only, adjustable rate loan. On - -, - SunTrust doubled our mortgage payments, going from approx. $ - to approx. $3400.00 per month. After 10 years and $100000.00 down payment, we could no longer afford our home. We readied the house for sale and got it listed in early - -. We continued making the payments as long as we could - till about -. Also in - -, we secured a purchase agreement on the house, with a closing date of - -, -. The afternoon of - -, - our realtor advised us the buyers needed to extend the closing to - -, -. As we had already secured a rental house in which to move, we signed the extension and moved out of the house, honoring our end of the agreement. Ultimately, this buyer breached the contract and submitted to us a termination on or about - -, -. We re-listed the house as soon as possible. I had made a phone call to the SunTrust Loss Mitigation Department about that same time, and learned they had scheduled a fast


our efforts to sell the home ( another contract was secured, but also lost in - - ). Supporting documentation of that sale agreement was also provided to SunTrust. I then moved back into the home the week of - -, -. Via an email of - -, -, I informed - -, -. - - of SunTrust Mortgage that I had moved back into the residence. In that email, I clarified my understanding of the law on fast track foreclosures, in that, they are not permitted while the homeowner is residing in the home. His reply email on - -, acknowledged receipt of my email and my moving back into the home. Since that time, we have relisted the home for sale, as we still can not afford their astronomical payment and demands for over $30000.00 to reinstate the loan. Yesterday, - -, I learned from my realtor that SunTrust has now advertised on-line a foreclosure sale of - -. I have not been notified of the sale date by SunTrust Mortgage or their attorney. My realtor has advised me, that the notice of the sale is NOT listed with the tax assessors office in - -, or any other means by which a licensed realtor has access, but can only be found with a - search of my home. While we 'd had an interested cash buyer, of whom it was they who advised my realtor of their - search, that cash buyer has now stated they are no longer interested in purchasing the home at my asking price. In the first 10 years of our mortgage, SunTrust earned pure profit from us through our monthly payments, to the tune of - to - of the mortgage amount. Yet, not - dime of the monies we paid them went to the principle balance. I understand that this mortgage type is no longer legal. Additionally, the trauma of all these events has been too much pressure on our marriage, and we have now parted. If SunTrust is permitted to proceed with the - - sale, I will be left homeless.

SunTrust Banks, Inc. customer in Georgia
Sep 14, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

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