JPMorgan Chase & Co. Credit Card Complaint

Advertising and marketing

JPMorgan Chase & Co. Credit card department,

Advertising and marketing Ohio

Applied for - Chase credit card -/-/- was approved with a sign on bonus of - each. -/-/- lender called to verify types of activities on account. Lender agrees with activities, in - - Chase closed both credit card with the reason of credit card activity is inconsistent with expected activity. Disputed in - - was told to check terms and conditions, Called executive offices today -/-/- was told can not access account and to apply for a new one. I would like chase to return all my forfeited points. I believe chase has allowed other customers like me a 30 day window to redeem or transfer points out of chase. Chase has not allowed me to do this. I had lost a total of - Chase Ultimate reward points, this points do not include activity which I had on the account that should have posted had they not closed my chase credit cards.

JPMorgan Chase & Co. customer in Ohio
Sep 12, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Advertising and marketing86.6%4.5%9.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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