Fifth Third Financial Corporation Credit Card Complaint

Fifth Third Financial Corporation Credit card department,

Closing/Cancelling account Illinois

I was issued a credit card by Fifth Third Bank that I did not apply for. I had co-signed a checking account for my - mother about five years ago because she had trouble writing after her -. She passed away -/-/-. I notified the bank and they closed her checking account, but told me I need to call a special department at Fifth Third to get her credit card closed. It took me about 8 phone calls to get in touch with the department, as it appears there was only one man working there. I had to send her death certificate, which I did. About a month later, I received a credit card bill with my name on it. I had not applied for a card. It had finance charges. Evidently, my mother 's account, after being closed for four months, had been hit with a charge from her insurance plan ( that had


drive to the bank and do that. A month later, I received a credit card bill with fees and interest. The bank has received at least - phone calls from me as well as faxes, in person visits, and escalated supervisor calls because I started receiving statements for finance charges for an account I did n't open. I 've spoken now to - different representatives who apologize profusely, say the card will not incur any more charges, and yet every month, it happens again. It is now -/-/-. I received a statement on -/-/- ( and numerous subsequent emails ) saying there are now $21.00 in finance charges. I am so, so angry. I never applied for a card. I did receive a credit card back when the checking account was first opened, but I shredded it because I did n't want it. It has never had a charge from me on that account. I do n't know why the bank paid out on a check that hit their bank four months after my Mom died, then charged it to a credit card they had opened in my name. When I spoke today to a representative, they said that Fifth Third would never do that. Well, they did. For the fourth time, I 've been told that the account is closed and all fees reversed. They 've apologized over and over. I do n't believe them and I am out of my mind with frustration. How can they do this?