Flagstar Bank Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Flagstar Bank Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Texas

In - I refinanced my mortgage loan with Flagstar with a balance of - around or about in - - to lower my interest rate. After that I got sick at work, I was able to make my payments but got behind about 3 months. But made consistent payments while my loan modification was in process. I was approved in -. But later on in - my payments got behind about 60 days, then I applied for a modification since it was about 30 months since the last one. It took from -/-/- to -/-/- to get my modification, my issue is all the late fees should have been removed from my account during this time but was not and also my balance was -, - when my mortgage was transferred to - - -. When my account was transferred I was still in the process of a modification. In - - my loan was modified and the late fees from 5 months was removed. Flagstar did n't remove the late fees and other charges from the loan prior to transferring the loan. Also, when I contact them for


balance today is incorrect with the new lender. The claim I am making is Flagstar has pocketed a great deal of my money for payments to my mortgage account. I need help getting the late payment fee, other fee and misc. fees removed from their records so - can honor the law under the Modification act. Please inquire as to all the fees on my mortgage. Flagstar received payments from - - to - -. My payments were $1100.00 a month around are about. Now I pay, $890.00, because - was deferred by - to after my loan is paid off. I was told this should have already been paid but Flagstar has to credit this to the account under the CFPB lawsuit where they were found breaking the law.

Flagstar Bank customer in Texas
Sep 10, 2016

* Source: CFPB Complaint Database

Flagstar Bank response to complaint:
Closed with explanation

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