Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Savings account Account opening, closing, or management South Carolina

Following Ally Bank 's instructions from a phone call, I downloaded and completed their PDF form to add my wife as an account owner to - savings accounts. Following the form 's instructions, I submitted it to Ally Bank 's online Secure Messaging system on - -. There was no change to the ownership status on - -, so I submitted reply to the original Secure Message. Ally 's reply on - - was to provide them with already-submitted account information in the form of account numbers. I provided this on - -. Ally then told me to submit paperwork, neglecting to see the original PDF submission. On - -, I replied to have them check their original records because they have this already on file. This is the second instance of Ally " losing '' forms that they give instructions to submit online via their Secure Messaging format. I do this because I prefer to send documentation that is encrypted with my username and password rather than fax. Secure Messages leave a paper trail. My first trouble with this was when I was trying to add my wife to a checking account. This second time shows an utter ignorance of this Secure Messaging platform they set up and suggest we use. It has now been over two months and my wife still does not see the savings accounts I wanted to join us as newlyweds.