Barclays PLC Credit Card Complaint

Customer service / Customer relations

Barclays PLC Credit card department,

Customer service / Customer relations Illinois

My - - expiring next month - they sent out new card and never notified consumer that your current cards are deactivated - we are trying to use are current credit-cards and they will not work for my self and my wife very embarrassing call barclaycard and they said we have reset card not telling the consumer card is deactivated because new cards are sent out so we can not use our credit card for 10 days and we are stuck it was a hassle very embarrassing when card were decline at all retail store and gas station barclay should have notified the consumer all consumer and expidited the new cards but they never did that and never said anything to the customers

Barclays PLC customer in Illinois
Sep 08, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Barclays PLCComplaint HistoryComplaints2/20163/20164/20165/20168/20169/201610/201611/201612/20161/20172/20173/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Barclays PLCCustomer service / Customer relations71.4%23.8%4.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCustomer service / Customer relations0.7%63.6%18.4%11.4%2.1%3.4%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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