Amerisave Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

Amerisave Mortgage department,

Conventional fixed mortgage Settlement process and costs Colorado

I applied for a mortgage on - - 2016 With Amerisave Mortgage Corporation. I received an offer and a lock agreement for a $180000.00 15 years loan at 2.75 % .+ points discount. During the next 2 months after many emails and phone calls and many document transfers, I was informed that if I did not agree to a new interest rate and 20 years mortgage our loan would be terminated. Well I needed the refi to pay off some bills and for the down payment on my daughters town home. I was between a rock and a hard place as if I started a new application elsewhere it would take another 2 months and she would lose the earnest money and the town home. I had to take the new rate at - and no reduction in the points for the loan. Not only was I taken advantage of by Amerisave Mortgage, if after all is said and done they also - with the points charges. I believe that I am not the only person preyed upon by Amerisave Mortgage as a lot of their reviews on the internet paint them in a very negative light.

Amerisave customer in Colorado
Sep 06, 2016

* Source: CFPB Complaint Database

Amerisave response to complaint:
Closed with explanation

Created with Highcharts 4.2.3AmerisaveComplaint HistoryComplaints5/20126/201210/20125/20137/20148/20151/20169/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmerisaveSettlement process and costs66.7%33.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs2.8%76.1%6.4%6.3%1.1%5.3%1.5%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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