Sallie Mae Student Loan Complaint

Sallie Mae Student loan department,

Non-federal student loan Dealing with my lender or servicer Keep getting calls about my loan New Jersey

I was five days late on making a $55.00 payment to Sallie Mae and they began to harass my husband at work, calling - to six times a day and telling him he needed to make payment immediately. They have NEVER contacted me and I am the loan-holder. Additionally, I made payment seven days ago using online bill pay, which generally takes one day to go through as it is merely a matter of transferring funds from - back to another. On the most recent call, I was with my husband when he answered the phone ; I got on the line and explained to the customer service agent that no one has ever called me about the loan and I 'm the person who holds it. He claimed that people had been calling me for days, which is not at all the case. I went on the Sallie Mae website to ensure my phone number is correct, and it is. My address is also correct, though I have not received any type of correspondence from them. They will not stop calling my husband, even though I 've made payment and my husband is not the loan-holder. They wo n't listen to anything we tell them on the phone ; the only thing the customer service agents will say is, " You must pay immediately '' and " How would you like to pay? '' I am concerned my credit may be negatively affected if they report non-payment ; I am similarly concerned my husband will lose his job because of all the calls he is getting throughout the day at work.