U.S. Bancorp Credit Card Complaint

Late fee

U.S. Bancorp Credit card department,

Late fee Virginia

US Bank charges a late fee when I make a monthly payment on time because it is beyond - CST rather than the end of the day. The disclosure is n't shown until submit payment is selected.

U.S. Bancorp customer in Virginia
Sep 02, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

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How U.S. Bancorp handles Late fee complaints

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20127/20128/20122/20133/20134/20135/20139/201311/201312/20131/20142/20143/20144/20146/20147/20149/201411/201412/20141/20152/20153/20156/20158/201511/201512/20152/20163/20168/20169/201610/20161/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpLate fee46.7%30.0%3.3%13.3%6.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.6%32.9%52.7%3.0%7.6%2.8%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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