Sallie Mae Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer keep getting calls about my loan

Sallie Mae Student loan department,

Non-federal student loan Dealing with my lender or servicer Keep getting calls about my loan California

Sallie Mae has been harassing me since the day my grace period on my loans ended. I have received calls as many as five to ten times a day, and I have discussed how I am unable to make payments due to financial hardships and lack of help from my parents. They refused to work with me, so I stopped answering their calls and changed my number. Eventually, friends and family members expressed their concerns over my loans and told me Sallie Mae kept contacting them about me. Sallie Mae now calls my work, and when my coworkers hang up on them they call back in a rude tone, demanding to talk to me. They have even talked to my Human Resources manager. It is not okay to mix personal issues with work issues.

Sallie Mae customer in California
Aug 31, 2016

* Source: CFPB Complaint Database

Sallie Mae response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Sallie MaeComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Sallie MaeDealing with my lender or servicer71.7%14.3%10.6%3.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.7%81.6%6.3%9.6%1.9%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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