BMO Harris Bank Account Or Service Complaint

BMO Harris Bank account or service department,

Checking account Deposits and withdrawals Illinois

BMO Harris issued me a new chip debit card to replace my old chip debit card as part of a rollout. When I called to activate the new card, I was told by the representative I could destroy my old card. After destroying my old card, the representative stated for some reason a pin was not attached to my new card and they would have to mail one out. This was on Friday, - - at - am. I was guarantee by the manager I spoke with that it would be in Friday 's mail and I should receive it in 2-3 business days. I was informed without the pin, my card would not be useable but if I wanted to go to a branch during their business hours I could withdraw money from a teller. On Wednesday, - -, I called BMO Harris again after not having received my new PIN number. I was hung up on by - and then told by - that my old pin should be valid, I just need to go to a branch to check. I informed - of the phone call I had with the manager on Friday and that my work schedule does n't allow me to go to a branch during business hours. I asked if there were any offices open later and was told no. I have been without access to my paycheck and using credit cards because of BMO Harris ' - up and they do not want to address or fix the issue.