Ally Financial Inc. Bank Account Or Service Complaint

Savings account Account opening, closing, or management

Ally Financial Inc. Bank account or service department,

Savings account Account opening, closing, or management Texas

-/-/-, I submitted a letter to close my account with Ally Bank. -/-/-, having not yet received a check, I called to understand status on - -, 2016. They said they mailed the check and would need to reissue a new check. Given the amount ( over $190000.00 ), I asked them to expedite whatever paperwork was necessary. On - -, I had still not received any paperwork, so again called. They said they had not done anything as a result of my original request, but would send paperwork via email. Since I was traveling, I did not have access to a printer and the paperwork " expired '' after 8 hours. The access to the paperwork was laborious at best as it was sent through a secured site. On - -, I called Ally Bank again ( spend another 30 minutes on the phone ) and they again indicated they would send out paperwork which would need to be notarized. They also indicated they had not yet cancelled the check. A few questions : 1 ) Why did they not immediately cancel the check on - - when I originally notifified them the check had been lost?


3 ) Why does the paperwork expire after 8 hours so the consumer can not get access to their funds. Since I was traveling, this delayed me yet another 2 weeks? 4 ) Why does the paperwork have to be notarized and why does it have to be sent through a secured site. On - -, the check had not been cashed, so I do not understand why this level of difficulty in getting access to my funds. 5 ) Are they making the process inordinately difficult in order to keep my funds, in hopes - - not be relentless enough to spend hours on the phone, find a notary, decode a difficult and confusing software to access the paperwork and hope that they expedite my check and actually deliver it this time. I work in financial services, and take the CFPB very seriously. I have never made a complaint, but this situation has been so aggregious and so consumer unfriendly, I thought it important to bring it to your attention. I would appreciate any help you can give me to expedite this matter to a close for me and as importantly to provide Ally guidance on how to treat consumers in the future.

Ally Financial Inc. customer in Texas
Aug 31, 2016

* Source: CFPB Complaint Database

Ally Financial Inc. response to complaint:
Closed with explanation

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Contact Ally Financial Inc.

https://www.ally.com
704-444-7824
[email protected]
P.O. Box 380901
Bloomington MN 55438

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