Bank of America Credit Card Complaint

Bank of America Credit card department,

Michigan

Bank of America 's website layout and wording to set up automatic payment to pay your credit card account minimum payment is confusing, cryptic, problematic, and somewhat deceptive! I signed up for what I thought was Bank of America automatic recurring payments option in - - that would pay the minimum amount due on my account each month. I set the minimum payment of $25.00 to be paid on the second day of each month. In addition to this minimum payment that was being made automatically, I would also make additional payments during the month. In - -, my minimum payment due was $89.00 and not $25.00 that the automatic recurring payment option was set for. For the first time since I had open my account I had not made any additional payments during the month. This caused my account to show a partial payment of $25.00. Since I had also signed up to receive paperless statements on - -, -, I did not discover this mistake until - - after I logged into my account and saw


website payment option is that consumers have to select the e-bill option to enable the E-bill feature that allows the monthly minimum payment based on the account balance for that month to be paid in addition to ( not instead of the recurring payment ). Unfortunately, it is not easily apparent or accessible for consumers to do so which makes confusing, cryptic, problematic, and somewhat deceptive! As a result, consumers like me who use credit card company automatic recurring payments have inadvertently sign up for the WRONG automatic recurring payment option on BOA website. This caused my BOA to go delinquent, assessed a late fee, and more importantly has devastated my otherwise good credit. My score dropped by - points and my credit limit dropped by $15000.00. My lifelong dream of - day owning my own home now seems like just a dream! My complaint is not an isolated and rare event. There are many more consumers who have had similar experiences with BOA website payment options.