U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Wisconsin

I was informed by US Bank Home Mortgage that an escrow analysis was completed on my mortgage account in - 2016 and that there was an overage in my escrow account ; I was owed $330.00. I have no record of receiving such an escrow refund check. I contacted US Bank Home Mortgage customer service. I was informed that in order to receive the money owed to me, they would withhold $15.00 as a fee to issue another check. They explained to me that they have record of placing the check in the mail. However, I do not have record of receiving it, nor do they have any evidence of me receiving it. I escalated this to their customer advocacy group without success. They mailed me a check for $320.00 ( minus the $15.00 ). It frustrates me that the bank believes that they have no responsibility to return the money owed to me apart from dropping it in the mail. Turn the tables, imagine if a mortgage payment was lost in the mail ; I doubt US Bank would let me charge them $15.00 to reissue another payment. I have been a long time customer and am discouraged that the bank would go to such great lengths to withhold $15.00 from a customer.