ProCollect, Inc Debt Collection Complaint

Other (i.e. phone, health club, etc.) Communication tactics frequent or repeated calls

ProCollect, Inc Debt collection department,

Other (i.e. phone, health club, etc.) Communication tactics Frequent or repeated calls Texas

The company procollect was given my account after my duagjter moved out of an apartment complex in which I was guarantor, the charges were way more that anyone would ever pay for simple bathroom and kitchen cleaning for a stove to be cleaned that never even worked the entire time she was there, carpet repair when there was no carpet even in the apartment, I tried to explain my situation and that I would pay for reasonable charges but they do n't care about the principle or my innocence, they insist that I pay the - dollars in full. I have called several times year to procollect and the apartment community and not one person is professional enough to at least investigate the matter. This is the only negative thing on my credit, I have never made a late payment on anything. I am professional RN for 16 years and am able to pay my bills, it is the principle here not the money. The unprofessional manner of procollect and their staff is unacceptable to consumers whom do actually pay their bills on time. The staff never even offered to call the apartment community to see if we could come to a conceses, they basically treat you as a lying flake

ProCollect, Inc customer in Texas
Aug 26, 2016

* Source: CFPB Complaint Database

ProCollect, Inc response to complaint:
Closed with explanation

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Contact ProCollect, Inc
[email protected]
12170 N. Abrams Rd., Suite 100
Dallas TX 75243

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