MoneyGram Money Transfers Complaint

Domestic (US) money transfer Money was not available when promised

MoneyGram Money transfers department,

Domestic (US) money transfer Money was not available when promised Colorado

DO NOT USE MONEYGRAM. I sent - to CA to a friend. I had the transaction go to review on a very time sensitive transfer even though I was told the transaction went through and the money was available. I had to answer 20 minutes of interrogation questions to finally get the transaction approved. This was MoneyGram. I voiced my concerns. My friend had to send the money back and again was told it went through but instead went to review. I found this out when I tried to get the money. I called 3 times, she called twice and was told that the transaction was in review and she had to return to the same Walmart for unknown reason. Worse consumer service I have ever worked with. Suspect they capture a lot of people 's money and never release it.

MoneyGram customer in Colorado
Aug 26, 2016

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

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