Navy FCU Consumer Loan Complaint

Navy FCU Consumer Loan department,

Vehicle loan Problems when you are unable to pay California

I was released from my teniored job last year and informed Navy Federal. I continued to make payments throughout this year as I could. I was then referred to a special collections department who allowed me to make small payments to show effort until my full time job started at the end of -. My collections specialist - - was in an accident and a schedule check payment was unable to be stopped but was rectified by an ACH transfer later that week before the returned check. On - - our account was placed for repossession and picked up the same night. Tuesday we called into Navy Federal and they explained it was because of bounced payment checks after having our Collections Rep explain the accidental submittal we were directed to another department. That department is Fiance Management. An agent by the name of - ( only - she said in department ) took an application for deferment through - - 2016. We accepted the terms and awaited the Repossession division of Navy Fed to send a release so we can pick up our car at - - -. Two days have passed and they refuse phone calls or to


due and only the repossession fees to be paid at the - -. It is my belief they are intentionally holding my vehicle to either remand custody or to rack up fees as punishment as they have continually reprimanded me as if I was their child and dehumanizing me with their lack of action. I rely on this car and have been very corporative through the whole process even before the repossession. No one at Navy Federal says they have authority to protect my consumer rights I just have to wait it out. This is inexcusable and has put my family in a downward spiral.