Weichert Financial Services Mortgage Complaint

Weichert Financial Services Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New Jersey

My husband and I bought a home in -, - through Weichert Financial Services. In -, they sold the loan to -. I received a letter and coupon book clearly stating our first payment was due on - -, -. I made the loan payment through - phone system on -/-/- and it cleared my bank on -/-/-. On -/-/-, I received a call from Weichert 's collection department for my - payment. I explained the situation and the representative asked for proof. On -/-/-, I then called - & was told they could n't call Weichert, as Weichert would have to reach out to -. I explained I had nothing to do with the selling of the loan, & - & Weichert needed to communicate with each other. - agreed, but since I was talking to a " call center ", Weichert would have to call them. Ten minutes later, I called Weichert & talked to three different people before I was transferred to the right department. I told the representative she could call - & get reimbursed. I was told I had to provide proof of payment & my bank statement & confirmation number of the payment from


proof of payment. My husband went to our bank & was able to get a signed letter from the Sales And Service Manager stating the mortgage payment was taken out of our account on -/-/-. I then faxed a letter explaining all of this, along with the copy of the letter from - & the coupon book showing the first payment was due on -/-/-, my bank statement & the letter from my bank. Yesterday, I get a statement from Weichert, not only for -, but they want - mortgage payment too! If they sold the loan, WHY would they think they are entitled to - payment!?!? I am extremely angry, & warned Weichert, if this was n't straightened out, or if this effected my credit, I would file a complaint with the CFPB.