Amex Credit Card Complaint

Amex Credit card department,

Identity theft / Fraud / Embezzlement Florida

American Express has been charging my credit card $14.00 a month for the past 6 years for a product named - I have a serious Identity Theft issue that has resulted in me being reported as deceased on all - credit bureaus and a company with a data breach that exposed all of my personal information. I contacted - who informed me to contact - - company to get a copy of the policy and proceed with a claim only to learn months later that my claim was denied and I still have these score of - on my credit report stating that I am deceased. I 've had to retain an attorney on my own because this - - - is deceptive and misleading and you wo n't know it until you have a claim and it covers nothing as it is advertised. American Express has charged me a total of $1000.00 in the past 6 years and I demand all of my money back immediately. I 've called Customer Service for the past month been hung up on by supervisors and customer service representatives. I 'm trying to resolve this matter with American Express in a professional manner without civil action.