Big Picture Loans, LLC Payday Loan Complaint

Payday loan Charged fees or interest I didn't expect charged fees or interest i didn't expect

Big Picture Loans, LLC Payday loan department,

Payday loan Charged fees or interest I didn't expect Charged fees or interest I didn't expect Georgia

On -/-/2016, I was approved for a $600.00 payday loan from bigpictureloans.com after receiving a solicitation email from the company. I fully intended to pay back the loan amount, as well as the finance fee of $210.00, well before the first payment due date. As that date approached, however, I realized that i would not be able to pay off the amount in it 's entirety before the first due date. In an attempt to arrange a later payment in the full amount, I contacted the loan company and was told initially that I could pay 2 weeks later and still only owe a total of $810.00. Despite this, I was also told that I could not set up a manual payment for that amount, but would be charged the finance fee of $210.00 on the first payment due date, and that this amount would not be reflected in principal. Later in the same phone call I was told that since I had not made a first payment, no late arrangement could be made. I was only given the option to pay early, which of course, I could not do. Since then every pay period, the loan company has attempted to write checks against my account, which has put me in dire financial straits. To date, I 've paid a total of $420.00 in finance fees alone as I became aware later that I was being charged a 700 % interest rate on my loan agreement, the details of i can not access on the company website any longer.

Big Picture Loans, LLC customer in Georgia
Aug 22, 2016

* Source: CFPB Complaint Database

Big Picture Loans, LLC response to complaint:
Closed with explanation

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