Big Picture Loans, LLC Complaints

Big Picture Loans, LLC consumers have reported over 136 official complaints. Out of the 136 consumer complaints against Big Picture Loans, LLC, 7% were disputed by the consumer (i.e. the consumer was not happy with how Big Picture Loans, LLC responded to their complaint) and 89% were processed in a timely manner. 0% of consumer complaints against Big Picture Loans, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.

Get Help

Get personal financial help today. Free tools, recources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop harassing phone calls, know your rights and what you can do to stop them

Stop Calls

New Big Picture Loans, LLC Consumer Complaints


Big Picture Loans, LLC Payday loan payment to acct not credited

April 14, 2017 - Complaint # - Spoke with Big Picture Loans at Length with - the manager she scheduled the date of -/-/- that my acct was to be credited $ -+- for overdraft fees. Called - to see why funds where not credited to my acct and she told me she was sorry that the acct was closed out and that I had to call her back to schedule another date to credit the acct. On -/-/- I called to schedule a date and she told me that my acct was being reviewed by the law dept since I filed a complaint with the consumer financial protection bureau and there is no date to credit the acct. She sta...

Read more

Big Picture Loans, LLC Payday loan charged bank acct wrong day or amt

April 14, 2017 - i applied for a loan through Big pic loans. They said they were nit a payday loan and my payment would monthly. I paid my first payment on - -. On - - they took an additionL payment out. I called ca and they said i agreed to biweekly payments. I asked for the phone transcripts to verify what i was told on the phone. The said that they could no longer provide phone transcripts. They referred me to my contract several times. I tried expalining to them that what i was told and what they did is differenntthan what what i was tild. I signed the contract based on the phone call. And what...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

January 6, 2017 - This is in reference to Case Number # -. I am adding additional information to my previous case. I sent an email on -/-/2016 to Big picture Loan and stated I wanted to close and settle the account and have the ACH Debit and Credit authorization stopped effective immediately.After no response for 2 days. I sent another followup email on -/-/2016 and I still have n't heard anything and to contact me by email only. My account with BIG Picture Loans is stating that they have been attempting to contact to discuss the loan and that in order to resolve and bring the account current, please c...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

December 6, 2016 - This loan is illegal in Florida as they are not licensed in Florida, charged far above allowable interest in Florida as well as gave loans far above the allowable maximum of $500.00. I have since revoked my ACH ( too early to know if they will abide ). Also, I have advised them that the legal amount that could have been charged to my loan is the principal amount, even IF their Internet pay day loan were legal anywhere in the U.S.. I am willing to pay the principle amount of the loan only, however, this means I am entitled to a refund of any interest I paid on all loans with your company. T...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

December 5, 2016 - I took out a loan with Big picture loans of $800.00 and they told me that I just had to pay $200.00 extra so $1000.00 total. Well I have paid - payments of $200.00 now they 're saying I still owe $1000.00 that the loan is not even paid that I 've only paid the interest. I did not agree to it being so much if I knew it would be been so much I would 've not gotten the loan so I could pay my house rent I would 've gone elsewhere but I feel scammed because I was only told I had to pay $1000.00...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 28, 2016 - On - -, 2016 I applied for a loan online, for $400.00 through Big Picture Loans. After applying and being approved, Big Picture Loans sent me an email with the disclosures that were not available prior to applying. The details state that an APR of 1018.7613 % is being charged, making the total fees $1800.00 for the loan. To date I have made - payments of $140.00, and the principal of my loan is still at $400.00. I have paid back $560.00 as of -/-/2016....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 25, 2016 - We received a $700.00 loan in -/-/- from Big Picture Loans. We were told on a recorded phone call that our total repayment including principal, interest and fees would be less than $1000.00. They said this would be the amount repaid if we repaid the loan within 3 months and called 3 days before the due date of the - of the month and made payments of more than minimum due. On -/-/- I made arrangements to pay $500.00 on -/-/-. I just called today ( -/-/- ) to make the payoff amount on -/-/- which should have been less than $500.00. We were told the total payof...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 21, 2016 - I applied for a short-term loan on -/-/16 and at the time of the loan I did not notice that the annual percentage rate is 607.3385 % and my total finance charge would equal $3800.00. My loan amount was only for a total of $750.00. I have had a total of - payments of $180.00 come out of my checking account. My payments are also made on a bi-weekly basis. I also found out that my $750.00 loan will come out to be a total of $4500.00. After doing a bit of research, I found out that the annual percentage rate on this loan is much higher than the allowed annual percentage rate all...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 14, 2016 - I completed and application online for Big Picture Loans.I was Instantly approved for a payday loan with Big Picture loans for the amount of $400.00. When they called me I was informed I was approved for $800.00. I was informed to go to my computer and sign the loan agreement. At the time it was showing I was to pay $280.00 bi-weekly for a total of $1000.00. Which is a bit high, but I was in a bind so I agreed to the amount. After completing the application process with the rep. over the phone I was informed the money would be deposited into my account within 24 hours. On Friday mornin...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 13, 2016 - I took out a $1000.00 loan from Big Picture Loans and was initially told I would pay $400.00 in a finance charge, but instead they took out $500.00. They said I could pay them more on top of the $500.00 to reduce the principal by a $100.00, but the next payment would be $500.00 another finance charge for the 2nd month. I ca n't afford this outrageous amount....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 9, 2016 - I borrowed - from Big Picture Loans ( - ). I initially thought I 'd be making a monthly payment to pay it off. Then I realized I 'm being charged $700.00 a month for this loan and my pay off date is n't even until -. I am expected to pay over 8000 on a - loan. This is outrages and I have no way of paying this. Then when I went to " my account '' or whatever the page is supposed to be, it shows my pay off amount as $0.00. And it shows my application date as being today, -/-/-, when I initially applied in -. I 've paid $1000.00 so far and am expected to pay $700.00 mo...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 8, 2016 - Dear -, It has come to my attention that payday loans are prohibited in my state. Therefore, the loan contract that I have with you, according to my state 's laws, is not enforceable. Although I am not required to do so, I am willing to repay the principal balance of the loan. To date, I have received $250.00. have paid $360.00. The principal balance has been paid in full At this time I am revoking ACH authorization. You are no longer authorized to withdraw payments from my checking account. I am also revoking any wage assignment I may have signed. I have given a copy of these revocatio...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 8, 2016 - When I got the loan I was told I would pay $150.00 finance fee for the $600.00 I borrowed. It would be a total of - payments of $150.00. Never got any notifications when payments were being processed for those - payments, then got a notice that they were going to process another payment from my account. When I contacted them they stated that was the process and they apologized for the inconvenience but those payments were each finance charges because I had not paid back the $600.00 yet. I believe this whole thing is a Scam. They originally sent me papers saying a finance charge o...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 5, 2016 - Hello my name is - - and I am writing in regards to the company known as Big Picture Loans. On - - I was approved for a loan that was set for - dollars. Upon receiving the loans I was told by the representative via phone that there would be a charge finance charge in the amount of - but I still took the loan. After accepting the loan that I noticed that my first payment was more than what I was told over the phone. So of course I contacted them but they were no help at all. I was placed on hold numerous times only to be let down after every hold. So I reviewed the email that ...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 4, 2016 - I took a loan online with Big Picture Loans for the amount of $400.00, I have paid till now $800.00, they have been charginger me $200.00 every month for finance charges and noNE of this goes to the principal. I am not able to make this payment anymore. I 'm retired and thought that from this $200.00 a month something will go to the principal, but this us not the case. Please stop these companies from abusing the people. THANKS!...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 3, 2016 - Hello I would like to file a complaint against a company by the name of the big picture loans. I took out a $200.00 loan and they told me my finance charges would be $100.00 a total of $300.00 to pay back. I took out the loan -/-/- and started making my monthly payments for -/-/- -/-/- and - for $100.00 a month. They are telling me my next payment date will be for -/-/-, and that I only pay the principal charges, they are saying that my total loan balance is $1200.00....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 3, 2016 - I have paid over a - dollars on a - dollar loan and still have - payments which will make it - dollars the Annual Precentage Rate is 596.6755 % the finance charge is - this was not made aware to me at the time of loan submission. The Name of this company is Big Picture Loans which i have come to learn has done this to alot of other people based on my research....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

November 3, 2016 - On -. I took out a payday loan of $1000.00 thru Castle Payday. They approved my loan i have paid them a total of $2800.00, that is 286.90 % interest. I have been receving calls from a coolection company stating that i will be served with court papers. i feel i dont owe them anything they got $1800.00 in intrest....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

October 26, 2016 - I was given a loan of $650.00 and was told the finance charge was $220.00, i was not told that this was a charge i would be receiving every 2 weeks for over a year. I was not told that my finance rate was 800 % and when i was not given any time to look over my documents before making a decision....

Read more

Big Picture Loans, LLC Payday loan payment to acct not credited payment to acct not credited

October 24, 2016 - - - contacted and would not identify who they were after I demanded it at least 3 times. They stated they were a law firm representing their company. They threatened my with taking me to court, which would result in costs over $5000.00. I also received a call from a so called process server asking I would be home between certain hours on a specific day, she never called or showed up as se said she would. I contacted the so called complaintent as well as my bank. Not only were there not any deposits made on the day they stated their client made, but there were also not any further attem...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

October 19, 2016 - I was n't not informed by Big Picture Loans of the 614.736 annual rate. I borrowed $500.00 and was told I would have to pay $120.00 in interest. I did not know the $500.00 loan would cost me $1900.00 totaling $2400.00 for the entire loan. I have currently made - payments totaling -....

Read more

Big Picture Loans, LLC Payday loan received a loan i didn't apply for received a loan i didn't apply for

October 15, 2016 - I have never applied for a loan, done business with, or even heard of Big Picture Loans. I received a $200.00 credit to my bank account from Big Picture Loans on -/-/2016. $200.00 was later debited from my bank account from Big Picture Loans with a note : " Name Mismatch '' on -/-/2016. Big Picture Loans then tried to debit an unknown amount from my account on -/-/2016 which resulted in a declined item and a non-sufficient funds fee from my bank of $34.00. I believe fraud is involved on how Big Picture Loans was even able to acquire my bank account number, and am ...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

October 14, 2016 - I took a loan for - with this company called Big PIC loans. I knew the interest was high however, I did not know that I would be paying this much. I already paid them - in - biweekly payments. When I reviewed my future payments I have payments scheduled payments through - 2017 for - on an - loan. I made a big mistake....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

October 11, 2016 - Hello, this is a " tribal loan '' which I did not know and they are charging almost 850 % interest on a short term loan. Which was never explained to me. I received a call and was told " oh no problem, one time charge to start the loan '', the customer rep was vague and talked very fast. Until I started getting withdrawls from my account and called and was then explained the scam I got myself into. I was not informed of this interest rate and was unable to view the " truth in lending '' disclosure until after the loan had been processed and funds delivered. I believe this is wrong and illegal ...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

October 3, 2016 - This company charges an interest rate of 783 %. I was recently made aware that in Maryland, the maximum amount of annual interest on a loan under $1000.00 is 33 %. I tried to contact Big Picture Loans in reference to this interest rate and an attempt to settle this debt but the email sent came back undeliverable. I have already made - payment of $180.00 which is interest only....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

August 22, 2016 - On -/-/2016, I was approved for a $600.00 payday loan from bigpictureloans.com after receiving a solicitation email from the company. I fully intended to pay back the loan amount, as well as the finance fee of $210.00, well before the first payment due date. As that date approached, however, I realized that i would not be able to pay off the amount in it 's entirety before the first due date. In an attempt to arrange a later payment in the full amount, I contacted the loan company and was told initially that I could pay 2 weeks later and still only owe a total of $810.00. Despite t...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

August 17, 2016 - I borrowed $300.00 from -, also known as Castle Payday Loans. I have made several payments to them that totals close to -. When I tried to go on the Website to pay the full amount, they would immediately take the website down. There trying to make me pay - for $300.00....

Read more

Big Picture Loans, LLC Payday loan can't contact lender can't contact lender

August 17, 2016 - Company - is calling me, my family members, and my friends. They are indicating I have some type of loan due however, can not produce a statement but instead keep directing me to a website. I have no idea what this is and they are calling me and my family multiple times a day and it is harassment at this point. The number they call from is -. If I do have a debt, then they are in gross violation of debt collection practices....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

August 17, 2016 - My understanding was that I was taking out an installment loan, which I expected would have monthly interest charges. However I am being charged $250.00 bi weekly for a $1000.00. at an interest rate that is over 700 %. They will not stop the ACH payments, and make payment arrangements. I will be forced to close my bank account, as I can not afford to have this coming out of my account bi weekly....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

August 13, 2016 - I inquired about the loan after receiving a letter in the mailast. I applied for the loan and was approved for $900.00, but only took $550.00. I was told that I had a small finance charge. I was not able to see the paperwork until after the funds were deposited into my account. I called and actually did not accept or sign anything initially, but funds were deposited. I thought that was how it worked. However, after I received the funds I read the paperwork and that 's when I discovered that over the next two years I will pay $2400.00 or more for borrowing $550.00. I asked about it and ...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

August 12, 2016 - I was told by the big picture loan that I would have to pay back $540.00 for a loan of $400.00 to this date of -/-/2016 I have made - total payments of $140.00 via automatic draft from my banking account Which equal up to $560.00. I have not been late or missed a payment. When I called today to question them about a letter I received from Big Picture Loans for another loan. I assumed my loan was paid in full. I also recieved a email from a - stating that my application had been approved. I did not apply for a loan with them and I believe Big Picture Loans sold or gave out m...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

August 9, 2016 - Last year, I took out a loan of -. I have paid - installments of -, but thereafter, they told me that I was not done paying because I needed pay interest and fees. I was not aware of this when I first agreed upon it. The representative said that I was only going to pay - installments. I have emails to support my complaint of the amount I borrowed. After I told them not to take any more money through ACH payments, they still attempted to take money from my account without my authorization....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

August 8, 2016 - I signed up for this loan without realizing my total payments were going to be $4200.00 in total on a loan that was for $600.00. I did n't realize these disclosures until after the fact. This is outrageous. How can a company get away with a 849 % annual percentage rate? This is killing me. I have already paid them $1000.00 and still have - more payments....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

August 7, 2016 - I made a loan from the company about a year ago and was not aware of the 800 % interest rate. Just recently i noticed that they are still removing money from my account. I borrow about - and from my bank statements they have not stopped taking payments. I go to the website and they say I still owe -! This place has stolen a lot of money from my acct....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

August 4, 2016 - I made an agreement over thee telephone to pay them $210.00 for 7 months, I only brorrowed $800.00 from them in which there trying to charge me an interest rate @ 800 %. They did not disclose this info until the papers were signed for this loan. I asked this company to send me an email with the new payment arrangements and they never did. I have come to the conclusion that that $210.00 per month would be interest only. They are trying to make me pay $6200.00....

Read more

Big Picture Loans, LLC Payday loan payment to acct not credited payment to acct not credited

August 4, 2016 - loan was pay of but they keep calling me at my job these peoples are -...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

August 3, 2016 - I received a payday loan of $400.00 after I agreed to it they sent me documents that stated i would be paying back close to $2000.00 on a $400.00 loan...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

July 31, 2016 - I borrowed a loan $600.00 with the understanding i will pay it back the - with - interest, till today I have paid back $1300.00 in interest alone and i can not go further with the payments. No 1 reason i have lost my job and can not continue with the loan balance of $450.00. No 2 is that after reviewing the terms of the loan it was not clearly explained to me I will be paying almost triple of what I originally borrowed. I need help on how to end this debacle....

Read more

Big Picture Loans, LLC Payday loan can't stop charges to bank account can't stop charges to bank account

July 30, 2016 - hi my name is - - and I recently received a loan from BIG PICTURE LOANS for $800.00 and I was told that I would be paying $1000.00 back for borrowing that amount and that I have options to pay it back however I like. At the time that I took out the loan I had no idea what I was getting into until I had already received the loan and then I was informed that I would be paying it back twice a month rather than once a month. I have contacted them multiple times to tell them that there is no way that I could possibly do that given my current job situation and they had told me that they wo...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

July 29, 2016 - In - of last year I received an offer in the mail for Castle Payday and was approved for a $600.00 loan. It did not say anything in there about the 850 % interest rate.I received the funds and now every month since then they are taking out $140.00 from my account. I have so far paid $1800.00 on a $600.00 loan. They have also changed their name now to bigpictureloans.com. I feel they are a predatory lender....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

July 29, 2016 - I borrowed $800.00. I was not been informed of the 800 % interest rate on the loan. I was told there would be a $280.00 finance charge/fee, not $6800.00 in total payments. I was unable to view the " Truth in Lending '' disclosure until after the loan had been processed and funds delivered to my account. Since, they have withdrawn over $1400.00 from my account and the amount is scheduled to increase....

Read more

Big Picture Loans, LLC Payday loan can't stop charges to bank account can't stop charges to bank account

July 27, 2016 - I had gotten a payday loan thru castle payday loans they charged and debited my account for more than what was agreed and now some guy from - Named - - - - - is calling people and saying i gave their information as a contact person and i never did. He has constantly called them several times after i have told him they are not related to me nor did i ever put them down as a contact form. Their names are - - - - - -. - - -. - - - and - - have called and talked to the manager and told him this guy had been harassing these people and he s...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

July 23, 2016 - I recieved a - loan from big picture loans. I was told over the phone the intrest would be - and that would be taken as the first payment. However after getting the loan and calling i realized the intrest was over 700 % and that they would continue to take - every two weeks and those payment only satisfied the intrest, not the - i recieved. This was absolutely not explained over the phone to me....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

July 21, 2016 - Applied and approved for a loan from Big Picture Loans in the amount of $800.00. When signing the finance agreement, It only mentioned a single finance charge of $280.00 which was acceptable which is about 35 % Interest. Through a bate and switch, I discovered that I would have to pay 5 payments of $280.00 which the lender calls a finance charge which has little to no impact on the principal. The truth in lending that was not present at the time of signing shows a 989 % APR with $6000.00 in finance charges and a $6800.00 in total payments. I 've called the lender 5 times to resolve t...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

July 15, 2016 - I took out a loan of $800.00 with the Big picture loan people and was not made aware that the interest was to be 774.350 % .. At this time, I 've made - payments of $280.00. At this rate, the payments I would need to make would result in a total of $6800.00 for an $800.00 loan....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

July 14, 2016 - First of all, when I hit the icon " Submit '', I did n't see the fee/interest until afterward. I received only $400.00 and the payment was on the wrong day on purpose. They took the payment on the second Friday and I get pay three days later of the first week. The worst part of this is 866.8124 % annual percentage rate. If I has seen this, I would have never hit the word " Submit ''. I was so shock I was saw this. What I did saw was $540.00 to pay back. When they set up the payment date ahead of the beginning of my new biweekly wage, I had a hard paying all $540.00. It hit me that they d...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

July 14, 2016 - I had applied for a loan from Big Picture Loans in the amount of $600.00. I was told there would be a finance charge of $150.00, which was n't an issue since I was expecting some sort of interest charge to be accrued for borrowing money. I agreed to the finance charge and the loan was processed. After processing the loan, I was provided with the Loan Agreement, where I noticed in the Truth-In-Lending Disclosures there would be additional finances charges for the remainder of the loan in the amount of $2600.00 ( which was broken down over - payments ), totaling the loan to be $3200.00...

Read more

Big Picture Loans, LLC Payday loan charged bank acct wrong day or amt charged bank acct wrong day or amt

July 12, 2016 - I borrowed $600.00 from BPL and during the initial process I was told that the pay back balance would be $810.00 with a monthly installment of $210.00 via ACH payment. To my surprise BPL took the installment on every pay cycle that is the - & the - and the overall installment would end in 2017. So far I repaid $630.00 and they advised that the pay off is in fact $810.00 and the installment would incur fees which was never explained to me at the outset. I consider this evil and would like the Consumer Financial Protection Bureau to help with the following : 1.misleading informat...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

July 11, 2016 - Charged illegal interest rate of 585 %...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

July 10, 2016 - I was approached by a company called big picture Loan 's and was approved for an amount of - but I only borrowed - and I was told that I would only have to pay - back in total and that I will only pay around - a month until it 's paid off but the first 2 payments that was taking out my account was for - dollars so I called and the lady told me that I will be paying that for the first five payments for a finance charge and that none of that will go toward my principal and I was not informed of any of this at the time I did the loan...

Read more

Big Picture Loans, LLC Payday loan can't stop charges to bank account can't stop charges to bank account

July 9, 2016 - I had several payday loans from different companies and for the same amount of money as Big Picture. Those loans got paid off. Big Picture/Castle kept going and going. Then - day they texted me that my payment was sent back from the bank. I called back to try and get this solved. They said the text said it was turned to collections. I panicked, the text did not say that. I began to feel something was wrong so I notified the - and filled out a report. In the mean time, they repeatedly call be on my landline and cell phone day and night, every day. They call and then hang up....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

July 9, 2016 - I had no idea that I would get charge so much interest on a $350.00 loan. I have borrower from Lend up and they dont cost nearly as much as BPL. I have made 2 payment triple the about I borrowed. Please help me! I have made over - in intrest....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

July 9, 2016 - On -/-/16 I was approved for a $500.00 loan via Big Picture Loans. I was informed that there was a finance charge of $170.00. Everything that I was told indicated that this was a ONE TIME charge that would be paid with the first installment payment of $170.00 on -/-/16. It was my understanding that $170.00 would be debited from my checking account until the loan was paid in full. $170.00 was debited from my checking account on -/-/16, -/-/16, and -/-/16. I recently checked my balance and saw that it is still $670.00. Customer service informed me that t...

Read more

Big Picture Loans, LLC Payday loan payment to acct not credited payment to acct not credited

July 7, 2016 - I took a loan with Big Picture loans. They were supposed to deduct the first payment on - -. I checked and it was not done. I called to ask why and they said they did attempt to deduct it but my bank denied it saying I stopped payment on it. I checked with the bank and no such thing happened. They then said they would deduct starting - -. No deduction and today I get a message again saying that my bank denied it and that I had stopped payment on it. This is totally incorrect. I feel these people are taking me and eventually will tell me I am past due when they are obviously not ded...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

June 8, 2016 - Received letter for easy loan, thru Big Picture Loans ... did online app and received phone call to verify shortly after. On call they advised me I would pay interest of - on the - dollar loan I was approved for, in which first payment would be on -/-/- of -. Now I am told the - payment will be automatically withdrawn every 2 weeks for 58 payments totally almost -!! I was never told of an interest rate being 780 % or I would have NEVER agreed! When I called to discuss the service rep was very rude. I do n't dispute the validity of the loan or the - interest I was told, b...

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

June 7, 2016 - Big Picture Loans has been very dishonest in the way they handled my loan. When I agreed to borrow $820.00 I was not shown the truth in lending disclosure showing my APR. once I signed the agreement, I found out that the interest rate is 910 %!?!?! If I have to pay these finance charges, I will end up paying $7100.00 over the next year and a half on an $820.00 loan. Seems simply outrageous to me. I am appalled at these finance charges and feel that they are unethical in truth in lending. They also say they have a demand feature on my bank account and so it will deduct my account even if ...

Read more

Big Picture Loans, LLC Payday loan applied for loan/did not receive money applied for loan/did not receive money

June 7, 2016 - Big Picture Loans Signed agreement 3 times and now they tell me that funds will not be deposited until -. I was told so many lies. They repeat themselves and it does n't seem the contact center understands -....

Read more

Big Picture Loans, LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect

June 6, 2016 - I took a $600.00 loan. Somehow I misinterpreted the repayment plan. I thought my finance charge would be $210.00. However, that is not the case. - payments of $200.00 have already been taken from my account.They are scheduled to take out $200.00 every two weeks over the next year. I can not afford this, and was unaware. I 'm afraid that this is going to ruin my credit, as I can not afford to make these payment every two weeks, and I 've already payed back what I owed....

Read more

Big Picture Loans, LLC Payday loan received a loan i didn't apply for received a loan i didn't apply for

June 4, 2016 - I keep getting phone calls and mailings from Big Picture Loans stating that I am pre approved for a loan with them and that they obtained my credit information from - of the major credit reporting agencies. Big Picture Loans interest rates are 700 % or higher ( according to their website ) which is illegal in the - Massachusetts, they will not stop calling me and mailing me offers even though I have requested for them to stop. On my most recent call to them they claimed that they are legal to offer loans in Massachusetts and when I asked what the interest rates are on their loans the rep...

Read more

Big Picture Loans, LLC Consumer Loan problems when you are unable to pay

June 4, 2016 - When I applied for this payday loan through this company I was approved for -. The loan was for my school fees and supplies. I was told that I would have to - and that includes interest and the first payment towards my interest. I was fine with that so I proceed with the loan. When I went in to sign my documents I notice that I could not see the payment schedule or the interest rate sheet. I signed all of my documents and I received the funds. When It was time for the first payment, I payed everything. So I thought everything was okay. The next month they tried to process another payment...

Read more