BMO Harris Mortgage Complaint

BMO Harris Mortgage department,

Other mortgage Credit decision / Underwriting Illinois

I have applied for HARP Refinance with BMO Harris Bank. I was told you are eligible for HARP Refinance by Loan Officer. And gave me closing cost around $1100.00 and 3.75 % 20 year. But Bank processed my application as conventional loan. And in closing statement they charge huge amount of money. I did n't close my refinance loan. I asked for refund $490.00 which they charge for deposit but no response from bank.