Citibank Student Loan Complaint

Citibank Student loan department,

Non-federal student loan Dealing with my lender or servicer Need information about my balance/terms Maine

I took out a private student loan in - for about $9500.00. I 've been paying this loan back since - and have been paying it back on a monthly basis ( though admittedly there have been some missed payments, but it has n't happened often -. It 's now - and I went online to check my loan balance through Citibank and found that it is over $ 10k and the interest rate is 7.5 %, which I believe is higher than what I originally signed up for. I sent them a message about this, and got a very canned response. I 'm currently paying about $100.00 per month for this loan, and it was supposed to be a 10 year term. I 'm about 8 years in to this term and I ca n't possibly see how this loan will ever be repaid if the balance is higher than what I originally borrowed.