Bank of America Credit Card Complaint

Bank of America Credit card department,

Forbearance / Workout plans Arkansas

Towards the end of - my husband had some unexpected health issues that caused him to miss work along with several unexpected medical related expenses. We got a couple of payments behind on our Bank of America credit card. I contacted them in - to see what we could do to catch up the payments. I was told that after 4-6 on time payments the account would be reaged. I contacted them in - - and was told that I must wait until -. When the account was still not reaged at the end of -, I contacted them again and was told that I would need to make 2 more monthly payments and it would be reaged. And again today they are telling me to continue making on time payments until - and they will review.