SunTrust Banks, Inc. Consumer Loan Complaint

SunTrust Banks, Inc. Consumer Loan department,

Vehicle loan Managing the loan or lease Virginia

My car note is due to SunTrust on the - of each month. As a condition of getting a preferred interest rate, SunTrust required the payment for the auto loan be made from a SunTrust checking account. Each month, several days before the -, I submit a request to - - - to send a deposit to the SunTrust Account. I do n't use the Suntrust account for any other purpose. On - -, I entered a " billpay '' for $850.00 into the - - - system, to be sent to Suntrust. According to - - - records, the payment was delivered to SunTrust on - -. Despite that, SunTrust did not credit the checking account with the funds transferred from - - - until the - of -, - day after the payment was due. The automatic debit from the SunTrust account was declined as insufficient ; SunTrust also charged me late fees on the loan. There is also a $10.00 service charge on the checking account every month. The fees totaled $100.00. I paid well in advance of the due date. I have proof that SunTrust received the funds. I would like a refund of the $100.00 and a different payment method from SunTrust. Similar transactions have occurred three times during the life of this loan, which is not quite three years ago. I have also complained to - - -, because I do n't know whether the transfer from - - - actually reached SunTrust by the - as the - - - records indicate. Thanks for anything you can do to prevent this from recurring.