Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure California

Wells Fargo HELOC, my 2nd mortgage, is denying me a repayment plan or an arrears restart because I can afford the monthly payment. I had a hardship that is been resolved and now I am able to make my monthly payments and a workout is not being considered for me to get a fresh start to make my mortgage payments. My 1st Mortgage servicer has extended me a - Trial period plan so I can get back on making my mortgage payments and Wells Fargo HELOC is not working with me on a mortgage workout because they say I can afford my payments, and this just does n't make sense to me. That is exactly why I need assistance because I can make my payment and they will not give me a chance to start again. I have been working on this on my own since - 2016 and I reached out to a - approved counseling agency soon after and am getting debt/financial management assistance and they are also helping me with dealing with these mortgage servicers. When calling Wells Fargo we get the run around, are always disconnected and not given clear instruction on how to re-submit my hardship package for another review since my 1st mortgage has extended me a trial period plan to begin -/-/16 and I am now over my hardship so can afford to make my mortgage payments again.