Amex Credit Card Complaint

Privacy

Amex Credit card department,

Privacy Florida

Insufficient Response to American Express : # - American Express and - : # - American Express is in possession of our power of attorney. We faxed it in per their consumer representative. Another customer representative said to mail hard copies to - ( representing itself as American Express ). Now we have a letter claiming American Express and - are partners and we have to now notarize the letter. We have received no notice of assignment to a third party debt collector like - and there is no company called American Express/-. Please have American Express forward their contract where it permits them to interact with other companies on our account. Thank you, -

Amex customer in Florida
Aug 11, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints1/20123/20127/20129/20124/20135/20136/20137/201310/201312/20131/20144/20145/20146/20147/20148/201410/201412/20144/20156/20157/20158/201511/20151/20166/20168/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexPrivacy80.0%5.7%8.6%5.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePrivacy0.5%11.4%6.6%3.3%4.3%73.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosed with monetary reliefClosed with explanationSource: Consumer Financial Protection Bureau

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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