USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

VA mortgage Application, originator, mortgage broker Connecticut

- - - # - Originator - - - - # - - - - - # - - - - # - - - - - - # - - - USAA ID # - Complaint 1 1 ) USAA - - - - number - purposely and willfully deceived me by committing to a 30 Year Fixed mortgage on my property located at - - - - CT - then recanting her decision by having - - - - state on - - 2016 & quot ; Due to rental losses we are not able to secure an approval & quot ; Fearing total incompetence on USAA & # - ; - part I asked for an email outlining what stipulations were required for a " clear to close '' or final approval. In an Email Dated - -, 2016, @ - pm - - - - number - committed to this mortgage from her business email address by stating the e-mail below contains the stipulations required to obtain cleared to close on your refinance application.


2. You have advised that the necessary assets for your closing costs will be in your USAA account by -/-/16 from your employer. Once this is complete we will pull new bank statements. Please take note if there are any large deposits that are non-payroll related we may need to source their origin. 3. Please provide the termite inspection for the property upon completion. Please ensure to provide all pages including the invoice and if the inspection indicates that treatment or repairs are needed that will need to be addressed prior to final loan approval. 4. USAA has ordered the payoff statements for the - liens that will be paid off, - - has advised their turnaround time on delivery is 5 business days. 5. I will be contacting - County Tax assessor to confirm that the taxes have been paid in full, when I spoke with their representative today they stated they were still marked as unpaid in their system but they were aware that they are 'bank paid ' and they should be received and system updated by Monday. This email was also sent to the business email of supervisory staff - - - -, - - - Identifier # - and - - # -. Thru their negligence and refusal to correct - - & # - ; - statement they endorsed her statement. All these stipulations were completed by - - 2016 and as promised should have given a clear to close. Complaint # 2 I was willfully deceived by - - - # -. In a verbal conversation - . - stated tax returns were not needed in this refinance. The loan closing was delayed then denied for in part information on the tax returns. The decision to device me during the application process prevented me from seeking other options including FHA, or - - refinancing. After applying for the loan, offering my intent to proceed, and having a processor assigned I attempted to submit my tax returns. The original loan processor assigned by USAA - - - he started a conversation on or about - -, 2016, I stated this deal is " stalling and that no one is working on it '', - asked why I felt that way and I informed him that USAA has not requested the proof of income, his reply was " USAA uses a streamlined process and tax returns are not needed ''. Although hesitant to accept this answer I did because USAA had a signed IRS form -. I had brought this up throughout the process. Complaint # 3 USAA, through negligence did not advance the loan application until being forced I attempted to make contact with - - - several times and received no callb