ACE Cash Express Inc. Payday Loan Complaint

ACE Cash Express Inc. Payday loan department,

Payday loan Charged fees or interest I didn't expect Charged fees or interest I didn't expect Texas

Around -/-/- I took out a loan from Ace Cash Express in the amount of - with intentions of paying it off in full on my following payday of -/-/-. On - my account was hacked into so I called Ace Cash Express on -/-/- to provide a different bank account to pay the loan off. I spoke with someone by the name of - who stated Ace 's policies would not allow me to pay from another bank account. I would have to go to a local store and make my payment there instead. She also stated I should put a stop payment on the fee that was scheduled to be deducted before I could make the payment at the physical store. I did this. This was where the runaround began and they 'seized ' an opportunity to delay my paying off the debt so that I could owe more fees.


borrowed plus fees combined. I left there and called and Ace again and asked to speak to a manager who then directed me to another location at - on the following Saturday and stated that my payments would have to be split into - due when I pay at a local store. Her instructions were for me to make an initial payment of $1000.00 at the store then wait 3 days and come back to pay the remaining $270.00 which would total the original $1200.00 payoff amount given to me by -. I went on Saturday to the specified location and again, the representatives knew nothing about the arrangement and even quoted a different amount. By this time I suspected all of these delays were deliberate so I called Ace again on -/-/- and this time I was given a different 'Supervisor ' by the name of - . She stated I could mail in my money order for $1000.00 since I was having trouble paying at the stores and send the remaining $270.00 by -/-/- since I 'd already had an agreement to pay -. This was also due to my account being frozen and the difficulty involved going back to withdraw additional funds. So on -/-/- I purchased a money order for - and mailed it to the address I was given. I called Ace after doing so to let them know the payment was in route and also to confirm my remaining balance of $270.00 and let them know when I would be mailing it off as well. I got someone named - on the phone who said my remaining balance was over $500.00. I was livid. I told her the entire history of the account, what I was told was due and everything. From this point on the runaround was horrible. Whenever I called I was always placed on hold for over an hour and when I did speak to someone they refused to acknowledge the payment they had already received. They gave me a different balance each time. Finally I told them never to call me again and that I would be sending the - money order that I was originally quoted and Ace Cash Expres would not receive any additional money from me. I did n't understand why I had to split my payments that way anyway when on my first phone call I was prepared to pay it off in full. So on -/-/- I did exactly as requested and purchased a money order for -. I did n't mail it off until -/-/- because I kept trying to reach someone in a position of authority to acknowledge the payment amount before I would send it. For months I did n't hear from them anymore but yesterday I received a letter from a collection agency by the name of - - - asking for a payment of - on behalf of Ace Cash Express. This is now harassment. They can not give me an amount then after I pay it ask for more money. I am seeking legal advise and plan to file a lawsuit. This harassment is out of control. It is now - and they are harassing me for money I