Capital One Credit Card Complaint

Capital One Credit card department,

Identity theft / Fraud / Embezzlement Illinois

In - 2016, my Capital One credit card number was stolen after placing an online food order. Multiple flights and vacation packages were purchased from different companies. Many of the charges were refunded, but - were recharged to the account in - 2016. I have called the fraud department approximately every other week. The previous employee, -, no longer works there and her voicemail states this. During the most recent phone call, Capital One promised my account balance would be cleared to -. This has not been the case, and the balance for the fraudulent charges plus interest charges are still being charged to my credit card account.