MOHELA Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer having problems with customer service

MOHELA Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Texas

MOHELA continues to cancel my autopay ( 3 times now ), which increases my interest rate 0.25 %. They claim that my bank issues a stop notice after the autopay has been drafted. My bank has no record of these " notices '' claimed by MOHELA, and MOHELA has refused to provide proof of the claimed notices. Again I continue to pay from the same account on single payments with no issue after my autopay is cancelled, and the next month my autopay works after I re-signup for autopay which is then cancelled after payment.

MOHELA customer in Texas
Aug 03, 2016

* Source: CFPB Complaint Database

MOHELA response to complaint:
Closed with explanation

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