JPMorgan Chase & Co. Credit Card Complaint

Rewards

JPMorgan Chase & Co. Credit card department,

Rewards Florida

Prior to signing up for the Marriott Chase Premium credit card, I spoke with a customer service representative to discuss the terms and conditions of the credit card. I was told on the call that the $85.00 annual fee would be waived the first year. Upon reviewing my statement, I was charged $85.00 for the annual fee on -/-/2016. This is approximately 1 month after receiving the card. I call customer service again and spoke with a supervisor who told me that i was given the incorrect information and that the annual fee is required and not waived. I told them that i was misled and they said there is nothing that they can do about it.

JPMorgan Chase & Co. customer in Florida
Aug 02, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Rewards62.2%5.4%32.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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