U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Rewards Georgia

I received a targeted credit card offer in the mail from US Bank. The offer was to apply for and receive the US Bank - - card and spend $4500.00 in the first 90 days and earn $500.00 cash back sign up bonus. The card also earns a minimum 1 % cash back on all purchases. I was approved for the card and received it the first week of -. I completed the $4500.00 spend requirement the first week of -. In - I called customer service and they stated I had completed the requirements and would receive the $500.00 shortly. In - I still had not received the $500.00, so I called customer service again. The agent did not know why I did n't receive the $500.00 bonus and submitted a request for me to receive the bonus. In mid - I received a letter from US Bank stating that the account did n't qualify for the bonus rewards as the charges needed to be done only by the authorized officer and not by any employees. This requirement is not stated in the targeted offer I had received from them. The offer states $500.00 cash back will be paid


cards charges hit the master account. I did receive 1 % cash back on all charges from both cards, so it does n't even make sense they would invoke this requirement for the $500.00 bonus without specifying it in the offer. It is my belief that US Bank is trying to cheat me out of the $500.00 bonus after luring me to apply for the card. There is a vague statement in the offer that says spend on multiple cards ca n't be combined to meet the spend requirement and each US Bank card meeting the requirement will earn the bonus. To me this meant that if a person has multiple master accounts that you can not combine them. Please contact US Bank and have them pay me the $500.00 sign up bonus.