USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Billing statement California

We have a - with USAA. In - 2016, USAA informed us that our - account would be switching to a - account. When -/-/- came around we received both a - Statement and a - Statement with identical amounts. We had not made any purchases using the new - card at that point. I called Customer Service and asked which one was I suppose to pay. They said to pay the - Statement as the - would no longer be valid in less than 30 days, they clarified that all purchases which had been made using the Mastercard had been transferred to the new - account. I called back a second time to verify this information and was told the exact same thing pay the - Statement not the - Statement, so we paid the - Statement full amount owed.


). I called Customer Service and they told me it was a mistake on their end and it would be resolved by the IT Department. Letters then came in the mail stating that we had n't submitted our - payment and we were behind on the payments. I called Customer Service again and they were very apologetic, stating that an Executive Resolution representative would be in touch within 24 business hours to resolve the matter. We never heard back from them and continued to pay the - Statement in full. We have paid all statements in full- from the - account, then ( when the - account balance was transferred to the new - account ) and continuing with the - account. The following month came with the same - statements - paid and and the - continuing to show an amount owed of the original amount from -/-/-. We called Customer Service again and this time their response was that the situation was clearly an error on their end, along with the fact that they had received many calls from clients frustrated with the switch over from - to -. We were told ( again ) that someone would get back to us within 24 hrs. Again, no one called ; over the next week the phone rang and showed the Credit Card Company on the line but as soon as we picked up the phone the line went dead, this same thing happened one other time. We then paid the - Statement again in full along with a letter to the Company explaining our frustration. The next month came around and the amount owed on the - had been transferred over to the - not once but twice-the amount was now doubled!! We called Customer Service once again with a very vague response and them saying that it was a mistake. We paid the amount charged on the Credit Card that were valid along with another letter and highlighting mistakes on the statement with supportive documentation of payments made during the year that balance out charges on the Credit Card, proving that we had never been delinquent. We said that someone at the company should be able to do see the charges balanced with the payments, whether it be - or -. We never heard back from anyone at the company but received our Statements next month showing a - Statement of -, but a - Statement of $13000.00. We have not used the Credit Cards in over 2 months since we started to see a potential problem. I wrote once again after the recent statement and said we were not using the Credit Cards and we would n't use them again because of our frustration over this matter.