Continental Credit Control Debt Collection Complaint

Medical Cont'd attempts collect debt not owed debt was paid

Continental Credit Control Debt collection department,

Medical Cont'd attempts collect debt not owed Debt was paid California

On - -, -, I had a - at a facility calling themselves - - ( located in -, California ). Prior to undertaking this medical procedure, I was informed that my total out-of-pocket cost would be $120.00. I agreed to pay this amount and was charged the same following the completion of the procedure, which I promptly paid in full using an - - card issued in my name. On - -, -, I was contacted by an organization calling themselves - - ( also based in -, California ) that claimed I owed $350.00 for the aforementioned medical procedure and that no payment had been received either on the day of the procedure or in the subsequent four months. After several attempts ( by mail and phone ) to contact this organization went unanswered, I was finally able to speak with a representative of this organization at length in - - and it was agreed by both parties that my payment of $120.00 on - -, - had fulfilled any financial obligation that I had with - - and that there would be no further attempts to collect the non-existent debt of $350.00. And, after not receiving any further notices from - - for over 15 months, I assumed that the dispute had been resolved and the case closed. However, on - -, -, I received a notice from an organization calling themselves Continental Credit Control ( based in - -, California ) in attempt to collect $400.00 ( or the original $350.00 debt plus interest of $59.00 ). At the time of writing this correspondence, over 20 months have passed since the medical procedure in question was performed and I am somewhat perplexed as to why I am still being contacted concerning a debt which I do not owe and would like to be assured that a final and binding resolution to this dispute can be achieved within the next few months.

Continental Credit Control customer in California
Jul 25, 2016

* Source: CFPB Complaint Database

Continental Credit Control response to complaint:
Closed with explanation

Consumer disputes how Continental Credit Control handled their complaint

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