Credit Protection Association, L.P. Debt Collection Complaint

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed debt is not mine

Credit Protection Association, L.P. Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Iowa

On - I called - and contracted their Internet Services over the phone for my apartment located at - - - . - . - in - -, Iowa. - sent a technician to install the modem, and asked a front payment of more than - dollars, my husband was in the apartment and called me about that payment. I called - customer services, and complained that they never explained me about those charges when contracting the services over the phone, the representative stated that it is part of the installation cost, plus modem rental, I asked to cancel the Internet service at the same day, they agreed to did it, and mentioned that I needed to pay - dollars for installation cost. I complained over the phone, and refused to pay that abount, expressing that it was unfair and that I wont pay that amount, I asked if they could remove it, the representative agreed, but made me aware that I should needed to return the modem to the local - office within the same day. I went to the office and returned the modem, they printed a receipt for me with - balance on my account. Afterwards I

office and complain about the collection attempts, the secretary searched my account and said that the charges were removed but they take time to update the account, and that I supposed to wont get the collection attempts anymore. I got the third notice on - -, 2016. The Creditor is -, account # -, service balance - plus - collection fee. Please help me with that. I can pay the money, but it is something that I dont own, it is unfair, and it is horrible that those companies abuse of us in such a way. It is time consuming, disgusting, and difficult to submitt claims, especially for non native - speakers such as me. However, it is worthy, because we should not allow those companies to continue abusing of clients.

Credit Protection Association, L.P. customer in Iowa
Jul 23, 2016

* Source: CFPB Complaint Database

Credit Protection Association, L.P. response to complaint:
Closed with non-monetary relief

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Contact Credit Protection Association, L.P.
[email protected]
13355 Noel Road, 21st Floor
Dallas TX 75240

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