BMO Harris Bank Account Or Service Complaint

BMO Harris Bank account or service department,

Other bank product/service Account opening, closing, or management Illinois

I have been trying to combine my home equity loan into the mortgage and refinance with Harris Bank since - 2015. It seems that each time a bank employee disappears and drops the ball. The Bank 's " Help-Line ( an oxymoron ), '' seems to drag out the process, asking me to fax an IRS Form - to their office at - in - , WI., but when I try to send the fax, their fax machine does not pick up and when I try to contact them by voice at -, either I get the run-around, or their voice mail system becomes an impenetrable barrier to communication. My " Single Point of Contact, '' was - -, -, who inexplicably disappeared leaving no named successor as a " Single Point of Contact. '' Before he disappeared, I left - - a voice message informing him that his fax machine was not picking up. Some time later, his supposed assistant called me, apparently after listening to his voice mail and sent a letter which - sent nearly a month ago asking me to fax the IRS Form to the non-functioning fax number. The form is time sensitive and must be received by the bank to complete the process. In this comedy of errors, it appears that Harris Bank is either deliberately acting so as to induce my attempt to combine the loan with my mortgage and refinance to fail, or the bank is so incompetently managed as to produce the same result. I can submit documentation in support of my complaint by fax and snail mail.