Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Closing/Cancelling account California

I was charged $170.00 for renewal of a credit card that I did not need or use. At the time I was cancelling the card I was led to believe that the " points '' associated with that card would remain intact for me to use for the purposes that were available ( airfare, hotels, etc ). However after the card was cancelled I found that I had forfeited all of my points. The value of these points on a " cash out '' basis would have been about $1200.00 which clearly had I known about would not have exchanged for the $170.00 the bank wanted to charge and which I chose not to pay. My telephone conversation with the customer service agent was recorded. At no time did he indicate to me that I was going to lose my existing balance of earned points under that card account.