Discover Credit Card Complaint

Discover Credit card department,

Rewards Iowa

I was enrolled in Discover double case back program in -/-/- and got email confirmation in - - -. When I confirmed my time period of the double cash program -/-/-, the representative said that I was enrolled -/-/- even though there was n't any email nor record on my account reflected that information, and I made a lot of purchase using Discover it card in -/-/- assuming my program started on the date I received that email confirmation. When I called in to their customer service, the director explained that the email confirmation meant nothing, and the date on that email says " - - as the - billing period '' is not necessary the - but can be - and even -. When I pointed out the confusion of the email, the director made up an email on - - - that he claimed had rewards program information on it. I do n't have that email ever, and he could n't even bother making up the content of the email but saying there was an email. I was so disappointed of how Discover pulling this trick of date on me. I wish I had more clearer information in the first place to avoid this kind of misunderstanding. Discover did a terrible job of letting customer know the exactly date of their rewards program and tracking the use of their Discover deal portal. When it comes to REWARD, Discover makes all the information as vague as possible!! That made-up email was a total disappointment, I will stop using this card and stop referring my friends.