Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Other bank product/service Making/receiving payments, sending money Texas

I am a Wells Fargo bank customer for the last 16 years. On - - 2016 I used the SurePay program to send money to my - - - - -, in the amount of $400.00. According to the website ( - ) an email is sent to the recipient, they confirm the bank account and then the money is sent to this person. I did this but - never received an email. Apparently since we had do this 2 years previously the money went straight to a previous joint account she had and was no longer on this account. ( It was a joint account with - 's ex-husband - ) Again no email or text was sent to - verifying the correct recipient as the website indicates will happen. I filed my 1st complaint on - - 2016. 10 days later it was denied. I filed 2nd complaint and - filed complaints as well. All denied. I involve the - branch manger -. Also denied. This violates the - - - Wells Fargo publishes. ( - ) At this point $400.00 has gone to - and he is not going to give it back. ( I asked ) The problem is that Wells Fargo did not follow their own published process which would have avoided this error. A - issue is this is a clear AML ( Anti-Money Laundering ) issue. Their system allows and facilitates the flow of funds to recipients not listed in the request. The criminal element is likely exploiting this flaw already.