Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Fraud or scam Illinois

On - -, 2016 at -, I purchased - $25.00 prepaid American Express gift cards from my local - store for $83.00. ( $25.00 + $2.00 fee ) -. None of the cards have ANY balance on them. They were never activated, even though I paid for them. I contacted the store, but these gift cards are unreturnable. I called American Express, but I always get transferred to people who do n't speak native English and it 's hard to understand, and they are unable to transfer me to anyone who speaks native English. Their customer support refuses to activate the gift cards, even though I paid for them. All - cards are useless, and I have no recourse.