Bank of America Mortgage Complaint

Bank of America Mortgage department,

Home equity loan or line of credit Settlement process and costs Michigan

To whom it may concern, My name is - - Of course Bank of America can not get it right when it come to my short sale. I truly feel thing my short sale for address - - -, mi -. I have filed multiple complaints on this acct. they refuse to act or go any further on anything unless. I filed a complaint. I have submitted a 3rd party authorization 2x once to -. I called they said they received it the signature was verified and everything was good. Still they would not authorize my realtor - - to handle the short sale. I was also told that sense he had already 3rd party it was not removed he should be ok. Then they had me send another 3rd party authorization. I called I verified they received it. They said it was ready to go and still he as not authorizations to work on my behalf to complete the short sale. If you could be so kind the owner or president of bank of America aware of all the problems and concerns I have me having with dealing with bank of America. Also of the short sale department be made aware that their company are refusing to help me