Amerisave Mortgage Complaint

Amerisave Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker New York

I inquired about Refinancing online. Several Mortgage Companies, including Amerisave set me several e-mails for several weeks. I take care of my totally invalid mother and it 's been frustrating with all the e-mails and phone calls. Amerisave kept sending me athe same e-mail that allows hyou to click in that days rates. I clicked in everyday and did nothing until -/-/-, when the Rate was 3.25 % with Closing Costs of $2700.00. I clcked on the Link to Apply at that Rate and Fees and I went as far as the Application all wallowed me. Upon not being able to finish, I received e-mails from - - of merisave. She promised that if I sent my - Tax returns, she could finish locking in that Rate and the aforementioned Fees. After sending her my Tax Returns, she sent me a Link to choose a NEW Rate. I told her I wanted my Rate and Fees from -/-/-, as applied for and as promised. She told me that I could n't get that Rate and Fees, and I had to go with that day 's Fees of $3800.00. I complained, she said I insulterd her, which made me more upset, so I called her a -. I 'm under tremendous stress caring for my mother and - - lied to me and insulted ME. I insulted her in return. I wasas also mad that she was trying to change the Fees on me. When I complained to her Supervisor, - -, he insulted me also and refused to honor the Rate nad Fee I locked in on -/-/-. I also have every e-mail exchanged between - -, - -, and myself. - e-mails CLEARLY show her telling me that my Rate and Fees would be what I applied for on -/-/-.