Amex Credit Card Complaint

Advertising and marketing

Amex Credit card department,

Advertising and marketing Colorado

I entered my information into the database to opt out of prescreened consumer credit offers, but American Express persisted in sending me unsolicited offers.

Amex customer in Colorado
Jun 23, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with non-monetary relief

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How Amex handles Advertising and marketing complaints

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20112/20126/20128/201210/201212/20122/20134/20136/20138/201310/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201612/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexAdvertising and marketing73.3%7.5%16.1%0.6%2.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
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